Frequently Asked Questions
Everything you need to know about shopping with Faithfull the Brand.
What is your return policy?
We accept returns for full-priced items within 30 days of purchase, provided the garments are in their original condition with all tags attached. Please note that sale items are final sale and cannot be returned.
How do I care for my Faithfull garments?
To preserve the longevity of our hand-dyed fabrics, we recommend a cold hand wash with mild detergent. Avoid tumble drying and instead lay your pieces flat in the shade to dry.
Do you offer international shipping?
Yes, we ship worldwide. International orders are typically processed within 48 hours and delivered via express courier service. Shipping costs and duties are calculated at checkout.
How do I know which size to choose?
Our pieces generally run true to size; however, many of our styles are designed for a relaxed fit. Please refer to our detailed Size Guide located on each product page for specific measurements.
Are your products ethically made?
Sustainability and ethics are at our core. Our collections are thoughtfully produced in Bali, Indonesia, where we maintain close relationships with local artisans and ensure fair working conditions.
Can I change or cancel my order after it's been placed?
Once an order is placed, it is processed immediately by our warehouse team. We are unable to make changes or cancellations, so please review your cart carefully before completing your purchase.